Braintree - Operations

Eastlight Community Homes, Braintree, CM77 8FG

Lettings Advisor (6 months FTC)

Salary: £32,058 per annum (pro rata)

Working Pattern: Full Time

Contract Type: Fixed Term

Closing Date: Tue 20 May 2025 - 10:59 pm UTC

Apply Now

Lettings Advisor (6 months FTC)

Braintree - Operations, Eastlight Community Homes, Braintree, CM77 8FG

Apply Now

Supporting Documents

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Lettings Advisor.pdf

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Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Eastlight has an exciting new opportunity for a Lettings Advisor to join our Housing Services team on a fixed-term, full-time basis!

As a Lettings Advisor you will work alongside customers and colleagues to drive continuous improvement in Eastlight's housing services.

Your duties will include offering efficient customer support, addressing concerns, and guiding clients through tenancy-related issues, ensuring a high standard of service and support throughout their time as an Eastlight resident.

In addition, you will oversee tenancy allocations, conduct interviews, property visits, and phone conversations, and assist customers with the Choice Based Lettings programme.

We are seeking a passionate candidate who has experience providing excellent customer service, proven communication skills and solving problems creatively.

Existing knowledge of the housing sector and proficiency in Microsoft Office 365 Suite are essential for this position.

Please note this role requires the ability to reliably travel across Eastlight's housing stock.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£32,058 per annum (pro rata)
6 Months Fixed-Term Contract, Full-time (37h p/w)
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays (pro-rata)
Annual wellbeing grant of £200 per annum – Subject to eligibility
A healthcare cash plan, life assurance

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 20th May 2025

Interview Date: Interviews are expected to be held on the 29th of May 2025, in person at Eastlight's Braintree Hub.

You are applying for...

Lettings Advisor (6 months FTC)

Salary: £32,058 per annum (pro rata)

Working Pattern: Full Time

Contract Type: Fixed Term

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Questions

Do you hold valid right to work in the UK?

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Eastlight has signed up to the Disability Confident Scheme, and we are committed to encouraging applications from disabled candidates. We guarantee an interview for applicants who declare they have a disability and meet the essential criteria for the job. Please note that there may be occasions when it is not feasible to interview every Disability Confident candidate who meets the essential criteria, especially during periods of high application volume, seasonal demand, or peak times. Do you have a disability, and would you like to be considered under the Disability Confident Scheme?

Do you require any reasonable adjustments due to a disability to support you during the selection process? (For example, the application form in another format - such as audio, large print, braille, or translated, or support with the interview process should your application be shortlisted)

Are you a current customer (tenant, leaseholder, shared owner, shareholder) of Eastlight Community Homes? Please be aware, if you are successful for the post this will eliminate your eligibility to be an Eastlight Shareholder.

Are you currently employed by Eastlight? If yes, have you informed your line manager about your application? Please ensure they are informed, as this helps to maintain a collaborative and transparent approach to your career development within Eastlight.

Are you currently an Agency Worker or Contractor for Eastlight Community Homes?

To your knowledge, do you have any close relationships (e.g., relatives, spouses) who are currently employed by Eastlight?If yes, please provide the name of the employee, their job title and department (if known), and their relationship to you:

Please insert your personal statement. Your personal statement should demonstrate your motivation for applying for this role and choosing Eastlight.

What previous experience do you have working in the housing sector?

Have you previously utilised the Microsoft Office 365 Suite within your role? If yes, in what capacity?

We ask this because we're interested in your suitability.

Scenario Questions

The following sections are incomplete

Personal Details

Questions

Scenario Questions