Income Advisor (Permanent and Fixed Term available)
Supporting Documents
Working Pattern
Agencies
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Who We Are
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
Eastlight has a fantastic opportunity for two experienced Income Advisors to join our Financial Services Team. These are on a Full-time Permanent and Full-time Fixed Term Contract basis.
In this role you will help manage the collection of housing-related debts, including garages and former tenancies, up to a set threshold. You will work closely with Income Managers to ensure effective and fair debt recovery, while always delivering excellent customer service. You’ll also promote financial inclusion by supporting residents with tailored payment solutions and collaborating with colleagues and external partners for the best possible outcomes.
To succeed, you’ll need experience in debt collection or housing finance, strong communication skills, and a good understanding of welfare benefits, Universal Credit, and financial inclusion. You should be confident working both independently and as part of a team, with solid knowledge of legal debt recovery processes. Strong organisation, time management, and proficiency in Microsoft Office (especially Outlook, Word, and Excel) are essential, along with a commitment to equality and diversity.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £29,492 per annum (pro rata for FTC)
- 37 hours per week, x1 Full-time Permanent contract and x1 Full-time Fixed Term contract until March 2026
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- BHSF healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Important Dates
Closing Date: 30th May 2025 @ 23:59
Interview Date: Interviews are expected to be held on either the 6th or 9th June 2025 in person at Braintree Hub