Lettings Administrator (FTC/Secondment)
Supporting Documents
Working Pattern
Agencies
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Who We Are
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
Eastlight has an exciting new 6 month fixed-term opportunity for a driven administrative professional to join our Housing Services team at as a Lettings Administrator!
In this role, you will provide comprehensive technical support to the Allocations and Lettings team to maximise their service continuity and quality, by conducting and overseeing the mutual exchange and allocations administration processes.
Duties for the Lettings Administrator include:
- Replying to customer correspondence in a prompt manner within the allotted time frames, while keeping residents informed at every stage of the moving process.
- Assisting the Lettings team in ensuring that all sign-up documentation for lettings and mutual exchanges is prepared and ready, and correct tenancies offered.
- Collaborating with other departments within the business to ensure that all mutual exchange properties fulfil legal and health and safety standards, such as electrical and gas safety certifications, and that customers are informed of any recharges.
- Conducting relevant verification checks, such as acquiring references and housing benefit checks, to all potential mutual exchange customers.
- Liaising with colleagues and managers to provide confirmation of provisional acceptance of mutual exchange applications and obtain the required approvals for sign off.
- Verifying that any new customer data is entered into the appropriate record management systems and that any supporting documents are scanned and uploaded in a timely and accurate fashion.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £27,273 per annum (pro rata)
- Full-time, 6-month Fixed Term Contract
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility.
- BHSF Healthcare cash plan, life assurance
- Formal qualifications and paid professional membership.
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Important Dates
Closing Date: 6th June 2025
Interview Date: Interviews are expected to be held on 20th June 2025, in person at Braintree Hub