Income Management Manager (Part-time)

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

We are seeking an experienced Income Management Manager to join our Income Team on a permanent, part-time basis (22.5 hours per week, 3 days per week - Wednesday/Thursday/Friday).

In this role, you will lead and develop a team of Income Managers to deliver effective income recovery across all housing-related debts, ensuring compliance with legal and organisational policies. You will manage high-level rent accounts, oversee court proceedings, and provide strategic direction to maximise income while maintaining excellent customer service.

Day-to-day, you will motivate and support your team, monitor performance against KPIs, manage complex cases including evictions, and liaise with internal and external stakeholders. You will ensure robust reporting and continuous improvement of income management processes, while upholding safeguarding standards and delivering training. The role also involves preparing legal paperwork, attending court hearings, and contributing to policy development.

The successful candidate will have proven experience in social housing income recovery, including court possession cases, and a strong understanding of relevant legislation. You will be confident managing staff, handling difficult situations, and presenting clear reports. Experience in lone working, customer visits, and managing multiple income streams is essential, along with a commitment to excellent service and safeguarding tenants.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £24,953 per annum + car allowance (pro-rated from £41,033 FTE)
• Permanent, Part-time Contract (22.5h per week)
• Working Pattern: 3 days per week - Wednesday/Thursday/Friday - 8:30am - 5pm
• Start date expected mid-late August
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
•  30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 29th June 2025 @23:59 

Interview Date: Interviews are expected to be held on the 8th July 2025 in person at Braintree Hub