Income Manager (Fixed Term/Seondment)

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Are you passionate about making a real difference in people’s lives through exceptional customer service and effective debt management?

Eastlight has an exciting Fixed term/Secondment until March 2026, full-time opportunity for an Income Manager aiming to enhance the well-being of our residents!

As an Income Manager you will be responsible for maximising income within Eastlight, through the effective recovery of all housing related debt while working in accordance with policies & procedures. You will provide a firm but fair approach to income collection.

Applicants are required to hold a UK driving licence, have access to a vehicle, and be open to regional travel.

What You'll Do:

Maximise income within Eastlight through the effective recovery of all housing related debt including rent and service charges.

Work in accordance with court protocols and attend court and attend other related procedures such as eviction.

Deliver basic advice on welfare benefits and make referrals to Eastlight Welfare Benefit Advisors, where appropriate; as well as comprehensive advice and assistance on Housing Benefit claims.

Provide excellent customer services via telephone and face to face.

Supply debt advice and signpost to other agencies where appropriate.

Maintain good working relationships with both internal and external key partners and collaborate with appropriate stakeholders to promote financial inclusion.

Develop effective liaison arrangements with a wide range of statutory and voluntary agencies.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,374 annual base salary + £2,200 p/a car allowance
• Full-time, Fixed Term Contract/Secondment (until March 2026)
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
•  30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Important Dates

Closing Date: 31 August 2025 @ 23:59 

Interview Date: Interviews are expected to be held on 8th or 9th September 2025 in person at Braintree Hub.