Aftercare Co-ordinator

The Role

We are seeking an Aftercare Co-ordinator to join our team on a full-time, permanent basis. 

Within this role you will work to build strong, mutually beneficial partnerships with customer service departments of developers, target house builders and consultants to deliver high quality aftercare and defect resolution services. 

Reporting to the Development Aftercare Manager, you will engage in the ‘end of defect liability’ process, including snagging at handover. Your focus will be on enhancing the customer journey and experience during the aftercare process through various communication methods such as internal systems, visits, emails, and calls. You will build and maintain strong relationships with key stakeholders, including third-party contractors, and use your knowledge of new homes regulations to assist and guide customers, providing clear answers and solutions. Additionally, you will monitor and manage defect reports, ensuring timely resolutions that meet Eastlight’s KPIs and SLAs, proactively overseeing defect control to support successful delivery and customer satisfaction.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,374 per annum
• £2,200 car allowance, per annum
• Permanent, full-time, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
•  30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Important Dates

Closing Date: 21 September 2025 at 23:59pm

Interview Date: Interviews are expected to be held on Monday 29 September 2025 in person at our Braintree Hub.