Rent and Service Charge Manager
Supporting Documents
Working Pattern
Agencies
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Who We Are
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
We are seeking an experienced Rent & Service Charge Manager (Permanent, Full-time) to join our Finance Team!
This role is responsible for managing Eastlight’s rent and service charge functions, ensuring compliance with regulations and delivering accurate, transparent processes for our customers. You will lead on annual rent reviews, service charge estimates, and related financial activities, while driving efficiency and supporting colleagues and customers with clear, reliable information.
Day-to-day, you will manage the service charge year-end accounts and annual rent increase processes, lead the setting of service charge estimates and actuals, and coordinate budget consultations with the Leasehold Team. You will manage and develop the Rent and Service Charge team, ensuring high performance and continuous improvement. The role also involves producing reports for leadership and the Board, monitoring key performance indicators, designing compliance training, leveraging data analytics to identify inconsistencies, and working closely with Housing and Neighbourhood teams to support residents with tenancy issues.
Strong knowledge of housing regulations, rent standards, and service charge compliance is essential, along with proven experience in managing these processes within a housing or property environment.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £56,520 per annum
- Permanent, Full-time contract, 37 hours per week
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- BHSF healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Important Dates
Closing Date: 14 December at 23:59
Interview Date: Interviews will be held dynamically via Microsoft Teams
We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.