Head of Performance and Improvement
Supporting Documents
Agencies
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Who We Are
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
We are seeking a Head of Performance and Improvement to join Eastlight Community Homes on a permanent basis. This an exciting opportunity for the postholder to lead the organisation’s performance and insight function, ensuring high-quality reporting, meaningful KPIs and trusted data that drives better decisions and improved outcomes for residents.
You will lead and develop the organisation’s performance management framework, ensuring KPIs are aligned to corporate priorities and regulatory requirements. You will deliver clear, insightful reporting to Executive and Board stakeholders, while championing a data-led approach to decision making by identifying trends, risks and opportunities to improve services. You will embed strong data governance to ensure a single version of the truth and drive the development of dashboards and self-service reporting to enhance access to insight. Alongside this, you will lead and develop a high-performing performance and data team.
You will have proven experience of leading performance and insight functions in a complex organisation, developing KPI frameworks, dashboards and reporting that inform strategic decision-making. You will be confident presenting complex data to senior stakeholders, strengthening data governance and quality, and using insight to drive service improvement and transformation, alongside leading analytical teams.
You will also bring strong analytical and communication skills, with the ability to influence at all levels, a solid understanding of performance management and data governance, and the ability to manage priorities and deliver high-quality outputs. Experience in housing or a regulated environment is desirable, along with a commitment to continuous improvement and resident outcomes.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £85,750 per annum
- Permanent Contract, Full time
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 33 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A BHSF healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Important Dates
Closing date: 7th June 2026 at 23:59
Interview date: Interviews are expected to be held on 17th June 2026 in person at the Braintree Hub
We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.