Income Manager

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Are you passionate about making a real difference in people’s lives through exceptional customer service and effective debt management?

Eastlight has a Permanent, full time opportunity for an Income Manager aiming to enhance the well-being of our residents!

As an Income Manager at Eastlight, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. 

You'll help residents sustain their tenancies, access financial support and overcome barriers that put their homes at risk. You'll combine strong income recovery skills with a customer-focused approach, helping us collect vital income while supporting residents through challenging circumstances. 

You'll take a proactive and customer-focused approach to income collection across mixed tenure types, balancing effective debt recovery with tenancy sustainment and financial inclusion. 

You'll manage your own patch, making informed decisions on recovery actions, repayment arrangements and partnership/ support referrals.

Please note this is not a line management position. 

Key responsibilities include:

• Managing a patch of properties, ensuring arrears are monitored and recovered effectively
• Contacting tenants to discuss arrears and agree sustainable repayment arrangements
• Taking appropriate legal action where necessary, including preparing cases for court and enforcement action
• Providing basic advice on welfare benefits and signposting to other agencies for support
• Working closely with internal teams and external agencies to support vulnerable tenants
• Maintaining accurate records and ensuring compliance with policies and procedures

We're looking for someone who:

• Has experience of income collection, arrears management or debt recovery. 
• Understands social housing, welfare benefits and tenancy management. 
• Can confidently manage challenging conversations while maintaining empathy and professionalism. 
• Has experience of legal recovery processes, including court preparation and attendance. 
• Is organised, resilient and able to manage a varied caseload.
• Builds positive relationships with residents and partner agencies.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £38,333 annual base salary + £2,200 p/a car allowance
• Full-time, Permanent
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
•  30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• BHSF healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Important Dates

Closing Date: 12 July 2026 @ 23:59pm 

Interview Date: Interviews are expected to be held week beginning  20 July 2026 in person at Braintree Hub.

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.