Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Are you experienced in leasehold services, service charge collection or shared ownership income management? We're looking for a Home Ownership Income Specialist to join Eastlight on a full-time, 12 month fixed term contract/secondment to play a key role in maximising income while delivering an outstanding service to our homeowners.
In this specialist role, you'll manage shared ownership rent, service charge and other homeowner debt, providing expert support to customers and ensuring income is recovered fairly, effectively and in line with legislation.
Key responsibilities:
• Managing complex shared ownership rent and service charge arrears cases
• Supporting homeowners with repayment plans and financial guidance
• Progressing arrears recovery action in line with legislation and policy
• Preparing and attending court hearings, including liaison with solicitors where required
• Managing customer accounts, Direct Debits and annual charge reviews
• Providing specialist leasehold and homeownership advice
• Maintaining accurate records and ensuring compliance with relevant legislation
What we're looking for:
• Experience in leasehold, home ownership or housing income services
• Knowledge of service charge collection, arrears recovery and legal processes
• Excellent customer service, communication and negotiation skills
• Ability to manage complex cases and work independently
If you're passionate about supporting homeowners and have the expertise to manage complex income cases, we'd love to hear from you.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 29 October 2026 at 23:59PM
Interview Date: Interviews are expected to be held on 11 November 2026 in person at our Braintree Hub
We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.