Housing Operations (Braintree)
Eastlight House, Braintree, CM77 8FG

Customer Services Advisor

Salary: £31,525 per annum
Working Pattern: Full Time
Contract Type: Permanent
Hours: 37
Closing Date: Fri 30 Oct 2026 - 11:59 pm UTC
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Customer Services Advisor

Supporting Documents

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Customer Services Advisor.pdf
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Working Pattern

M
8:30 - 17:00
T
8:30 - 17:00
W
8:30 - 17:00
T
8:30 - 17:00
F
8:30 - 16:30
S
S

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Are you excited and driven to deliver an excellent customer service? 

Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time? 

If so, we have an opportunity for you to join our frontline Customer Service team as an advisor on a permanent, full-time basis.  

You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries. 

In this role, you will promote Eastlight’s online services and support our customers with any queries via our phone lines, face-to-face reception interactions and email communications. You will achieve this by keeping customers informed of timescales, developments and updates relating to their accounts, while requesting feedback upon resolution to help ensure the highest quality of service. You will also develop and maintain positive professional relationships with colleagues, customers and other stakeholders, delivering an excellent customer experience across all communication channels.

The successful candidate will undertake administrative tasks relating to our customers’ queries, by utilising Excellent attention to detail and ability to problem solve effectively. We are looking for a high standard of verbal and written communication skills, ensuring all interactions are clear and concise. Excellent IT skills including knowledge of MS Office Suite are vital for this role.

 

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

  • £31,525 per annum
  • Permanent, full-time, 37 hours per week
  • Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
  • 30 days annual leave plus bank holidays
  • Annual wellbeing grant of £200 per annum – Subject to eligibility
  • Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
  • A healthcare cash plan, life assurance
  • Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 30 October 2026 at 23:59pm

Interview Date: Interviews are expected to be held on 9 November 2026 in person at our Braintree Hub

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.

You are applying for...
Customer Services Advisor
Salary: £31,525 per annum
Working Pattern: Full Time
Contract Type: Permanent
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Application Source
Employment Custom
Are you currently employed by Eastlight? *
Are you currently an Agency Worker or Contractor for Eastlight Community Homes? *
Eastlight's offices are based in Braintree and Marks Tey. Can you confirm you're able to travel to these locations for hybrid work and essential business needs? *
Please confirm you have read and understood the attached job description, compensation package, essential requirements and application details for this role. *
Conflicts
Are you a current customer (tenant, leaseholder, shared owner, shareholder) of Eastlight Community Homes? Please be aware, if you are successful this will eliminate your eligibility to be an Eastlight Shareholder. *
To your knowledge, do you have any close relationships (e.g. relatives, spouses, friends) who are currently employed by Eastlight? *
Disability Custom
Eastlight has signed up to the Disability Confident Scheme, and we are committed to encouraging applications from disabled candidates. We guarantee an interview for applicants who declare they have a disability and meet the essential criteria for the job. Please note that there may be occasions when it is not feasible to interview every Disability Confident candidate who meets the essential criteria, especially during periods of high application volume.
Do you have a disability, and would you like to be considered under the Disability Confident Scheme? *
Do you require any reasonable adjustments due to a disability to support you during the selection process? *
Questions
Do you hold valid right to work in the UK?
As we are unable to provide visa sponsorship, do you now, or will you in the future, require visa sponsorship to work in the UK?
Please insert your personal statement. Your personal statement should demonstrate your motivation for applying for this role and choosing Eastlight.
Which best describes your customer service or call centre experience? • No customer service experience • Less than 6 months • 6-12 months • 1-2 years • Over 2 years
How often have you used Microsoft Office applications (including Outlook, Word and Excel) in a previous role? • Never • Occasionally • Regularly • Daily
How would you rate your confidence using these applications? • Not confident • Basic user • Intermediate user • Advanced user • Expert user
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We ask this because we're interested in your suitability.
Scenario Questions
When you receive challenging feedback, how do you respond?
Please select 1 answer(s)
Verbal & Numeric Questions
A jar contains 10 red, 15 yellow, and 5 blue candies. What is the probability of picking a yellow candy?
Please select 1 answer(s)
ED&I Questionaire
As part of our commitment to fostering an inclusive and diverse workplace, we kindly ask that all candidates complete our Equality, Diversity, and Inclusion (ED&I) form.
The information provided in this form is confidential and will be used solely for monitoring purposes.
Under the Equality Act 2010, you are considered to have a disability if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ adverse effect on your ability to do normal daily activities.
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Conflicts
Disability Custom
Questions
Scenario Questions
Verbal & Numeric Questions
ED&I Questionaire
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