Customer Services Advisor
Qualities Needed
Supporting Documents
Customer Service Advisor
Are you excited and driven to deliver an excellent customer service?
Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time?
If so, we have Three exciting opportunities for people like you to join our frontline Customer Service teams as an Advisor on Fixed-Term, Full-Time Contracts. You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries.
In this role, you will promote Eastlight’s online services and support our customers with any queries via our phone lines and email communications. You will achieve this by keeping our customers informed of timescales and developments, about their accounts while requesting feedback upon resolution to ensure the best quality of our services. You will also develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
The successful candidate will undertake administrative tasks relating to our customers’ queries, by utilizing excellent attention to detail and ability to problem solve effectively. We are looking for a high standard of verbal and written communication skills, ensuring all interactions are clear and concise. Excellent IT skills including knowledge of MS Office Suite are vital for this role.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
To demonstrate our commitment to you, we have developed a sector-leading total rewards package.
- £29,492 annual base salary (Pro Rata)
- 9-Month Fixed-Term, Full-Time contract.
- 12-Month Fixed-Term, Full-Time contract.
- 8-Month Fixed-Term, Full-Time contract.
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Application closing date: 26/01/2025
Interview date: 03&04/02/2025 (In-Person Braintree Office)
Why should you join Eastlight?
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We’re on a journey to make our communities better.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.
Eastlight Community Homes are unable to provide Visa Sponsorships.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.