From IT experts to skilled Homes Solutions operatives, we have a huge range of opportunities for everyone, no matter your skills or background. Find out more about out Directorates and the roles within them below.
- The Board
At Eastlight, our Board plays a pivotal role in steering the organisation towards its mission of creating affordable homes and great neighbourhoods that people are proud to live in. Comprising experienced professionals and Eastlight residents from diverse backgrounds, our Board provides strategic direction, governance and oversight to ensure we meet our goals and serve our residents effectively.
Our role includes:
Strategic Leadership: - setting the long-term vision and strategic objectives for Eastlight, ensuring alignment with our core values and mission.
Governance: – ensuring robust governance frameworks are in place, promoting transparency, accountability and ethical conduct throughout the organisation.
Oversight: – monitoring and evaluating the organisation’s performance, ensuring financial health, operational efficiency and compliance with regulatory standards.
They collaborate closely with the Executive Team, staff and stakeholders to make sure Eastlight remains a leading provider of community-focused housing. We are dedicated to making a positive impact and building a sustainable future for our residents.
- Executive Management
Our vision is that, together with our residents andcommunities, we create safe, affordable homes and neighbourhoods that peopleare proud to live in. To achieve that, we have developed a Corporate Strategy2024–2027, which sets out our long-term goals.
Click here to read the Corporate Strategy.
Underpinning this is a series of individual strategies, each of which focuses on a different aspect of our service. Taken together, these strategies provide the route map for success.
Click here to read our strategies.
Our Executive Management Team (EMT) exist to develop andbuild Eastlight Community Homes and its capabilities through setting ourstrategic direction, people leadership and ways of working, and promoting aclear and compelling direction for the organisation.
EMT is essential for ensuring Eastlight delivers on its operational promises and for the residents living in our homes and communities. - Directors & Heads of Service
Like everyone else at Eastlight, we are driven by our desire to improve the homes, communities, and therefore lives of the customers we serve. We are here to make sure that the business works together to deliver for our customers.
We do this not only by directing our own functions, but by developing Eastlight's strategies, and by working together to overcome obstacles. We work with customers, suppliers, community organisations, local agencies, funding bodies — in fact with anyone who can help us deliver for our customers.
We are accountable for the day-to-day running of the business. The details of what we each look after can be found on our individual team pages but collectively, we work together to:- Deliver our corporate objectives, as laid out in our annual plan.
- Monitor how Eastlight is performing, and make sure that we take action when things are not on course.
- Look for opportunities to improve how we deliver for our customers.
- IT Services
As a team of technology professionals, we are dedicated to developing and supporting the technological requirements of our people.
Our main role is to support and empower colleagues to be confident with the technology around them. We also provide teams with operational data to support data-led decision making within the organisation.
We're passionate about delivering the right tools and services to customers and colleagues, and we're also your go-to people for combating cyber threats and virus attacks.
Our role includes:- Supporting all IT systems, mobile and laptop devices.
- Incident and problem management.
- Anti-virus and server updates.
- User account management.
- Remote access support.
- Business Improvement
Working across the organisation, we facilitate and lead on the delivery of core business projects, prioritised in Eastlight's Corporate Strategy. We also work to support individual directorates on other projects they have identified.
These are the roles you will find in our Business Improvement Team and what they do:
Programme Manager: Our Business Improvement Programme Manager leads the Programme Management Office (PMO) and is responsible for implementing, tailoring and operating the PMO service across all change activities and projects, reporting activities to EMT.
Project Manager: Our Project Managers manage the delivery of identified projects from inception to completion, providing support to the specified business area, as part of the handover into business-as-usual operations.
Business Analyst: Our Business Analysts work with service leads and systems users to measure the current circumstances within the specified business area, analysing, defining and evaluating potential solutions. - Development and Sales
Eastlight is ambitious to create new affordable homes across the East of England. To support this, we identify and secure opportunities to deliver new homes, including homes for Social Rent, Affordable Rent and Shared Ownership.
Our people are responsible for buying land, securing opportunities through the planning system, designing homes that fulfil the needs of our communities and customers, building the homes and managing customer aftercare. Our Sales Team then market and sell Eastlight's new Shared Ownership homes.
The role of our team includes:- Delivering our New Homes Strategy.
- Identifying opportunities to build and the types of homes required.
- Building relationships with key stakeholders, including Homes England, developers, local authorities and other housing associations.
- Redeveloping Eastlight assets.
- Securing grant funding to support delivery.
- Maintaining Eastlight's Design Brief to ensure our new homes are to a high-quality and sustainable.
- Measuring customer satisfaction with our new homes and collecting insight to influence design.
- Marketing and selling Shared Ownership homes.
- Providing excellent customer service through the defects liability period.
- Housing Services
We are a determined and passionate team that exists to meet the needs of our customers, ensuring everyone has the opportunity to thrive while living in great homes and communities.
Our team delivers the core housing service functions that enable Eastlight to truly live and breathe our vision and values which will enable us to become a leader in the housing sector.
Our daily work includes supporting customers to sustain their tenancies while providing professional guidance on the legalities around social housing.
We manage our stock effectively by quickly identifying tenancy fraud while also challenging criminal and anti-social behaviour which exists within pockets of our society.
Providing excellent customer service, underpinned by accountability and innovation, provides us with a platform to ensure we always deliver the highest level of services to our customers.
Our role includes:- Front line customer contact
- Leasehold Services
- Right to Buy
- Right to Acquire
- Tenancy Management
- Lettings
- Anti-Social Behaviour
- Domestic Abuse Services
- Tenancy Sustainment
- Supported Housing
- Housing for older people
- Aids and Adaptations
- Safeguarding
- Home Solutions
When there is a problem in one of our customer's homes, it is Home Solutions who are usually tasked with fixing it.
The Home Solutions team is made up of three departments — Repairs, Service Delivery and Planned and Voids. The highly skilled teams of operatives take on jobs large and small, as well as dovetailing with external contractors.
We also work on empty properties — voids — bringing them up to our high standards and planned repairs when they come around. We run a large Stores area which has many of the items our colleagues need to do their jobs, making sure it is safe and filled with stock is another key part of our role.
Other parts of the role include:- Repairing defects to homes.
- Carrying out maintenance work.
- Scheduling replacement works.
- Keeping our Stores properly stocked.
- Managing sub-contracts.
- Ensuring work is carried out to an appropriate standard
- Asset Services
We are dedicated to managing and enhancing our property assets to ensure safe, quality homes for our residents. Our team is made up of three specialised groups: Asset Team, Planned Delivery Team and Surveying Team, each playing a crucial role in maintaining and improving our properties.
Asset Team:- Conducting asbestos surveys
- Managing boundaries and disputes
- Enforcing covenants
- Performing fire risk assessments
- Implementing the housing health and safety rating system
- Managing garages
- Providing landlord's consent
- Handling transfers of land
- Overseeing property development and disposals
Planned Delivery Team
- Delivering the planned improvement programme for Eastlight properties
- Refurbishing damaged properties, including those impacted by fire
- verseeing projects such as rewiring, heating installations and roofing
Surveying Team
- Conducting stock condition surveys
- Performing damp surveys and remediation
- Carrying out structural surveys
- Conducting newbuild surveys
- Producing Energy Performance Certificates (EPC)
- Performing mutual exchange checks
- Handling disrepair cases
- Managing Right to Buy (RTB) applications
- Customer Safety
Customer Safety and compliance is one of the most important areas social housing providers need to get right. It is mainly about protecting our customers and ensuring they stay safe and encompasses gas, electric and fire safety.
Our role includes:- Ensuring Eastlight properties comply with safety regulations.
- Gas, oil, electric and fire safety.
- Monitoring water supplies for potential outbreaks of Legionella.
- Ensuring stairlifts and passenger lifts conform to safety requirements.
- Making sure chimneys are kept clear and safe.
- Financial Services
Our team is responsible for essential functions such as managing budgets, securing funding for housing projects, ensuring compliance with regulatory standards, overseeing insurance coverage and handling financial planning for long-term sustainability. These services are vital for supporting the mission of providing affordable and quality housing solutions to communities, facilitating operational efficiency and promoting financial stability within Eastlight.
At the heart of Eastlight's operations, our Finance Team plays a pivotal role in managing and optimising financial resources.
We are responsible for:- Accounts Payable and Invoices: Processing payments and ensuring vendors are paid promptly.
- Procurement: Managing the purchasing process to acquire goods and services efficiently.
- Insurance: Securing appropriate insurance coverage to protect our assets and operations.
- Income and Rent Collection: Ensuring timely collection of revenues to support our community initiatives.
- Financial Reporting: Providing accurate and timely reports to stakeholders for informed decision-making.
- Budget Setting: Developing budgets that align with our strategic goals and operational needs.
- Statutory Accounts: Preparing compliant financial statements and reports.
- Financial Forecasting: Projecting future financial performance to guide strategic planning and investments.
- People
Welcome to the People Team at Eastlight Community Homes, where our focus is on nurturing and empowering our most valuable asset — our people.
Central to our organisation, the People Team plays a crucial role in cultivating a positive and inclusive workplace culture. We are dedicated to attracting top talent, supporting professional growth through learning and development initiatives, building strong employee relations, and promoting Equality, Diversity and Inclusion (ED&I) to ensure a motivated and engaged workforce. Our Team is made up of Talent Acquisition, HR and Employee Relations and Learning and Development. - Talent Acquisition
We aim to recruit individuals who embody our values and contribute to our mission of community-focused housing. Our talent acquisition process is designed to attract diverse talent and ensure a smooth recruitment, onboarding and new starter experience.
- HR and Employee Relations
Our HR team is committed to supporting employees throughout their journey at Eastlight Community Homes. We provide guidance, advocacy and resources to promote a productive and harmonious work environment.
- Learning and Development
Continuous learning is vital for personal and organisational growth. We offer a range of development opportunities and training programmes to enhance skills, knowledge and career progression for our employees.
- Communications
The reason we get out of bed in the morning is to enhance the quality of the lives of our residents.
In so doing, we are enhancing our reputation as a trusted housing association and supporting our ambition to be a trailblazing organisation.
We do that by working in partnership with all Eastlight staff, our residents, our stakeholders and with the media, producing communications strategies, plans and products, and by giving timely and professional advice about communications issues.
The different aspects of our role include:- Resident engagement and communications
- Internal communications
- Stakeholder communications
- Public relations and reputation management
- Media liaison
- Social media
- Event management
- Corporate image and branding
- Awards and recognition events and initiatives
- Intranet and website management
- Facilities
As part of the wider People Team, we manage the physical working environment at our hubs and provide a customer-centric service to all residents, colleagues, contractors and external stakeholders who visit or work there. We achieve this by ensuring that our team champions the behaviours that underpin our values and by focusing on service and safety.
Our role includes:- Visitor meeting, greeting, support and signposting
- Facilitation of hub compliance
- Maintenance of a safe, secure, comfortable and hygienic working environment
- Facilitation of meetings and events
- Incoming and outgoing post
- Stationery and consumable management
- Activities that support our sustainability strategy
- Issuing of security passes for visitors, colleagues and contractors
- Oversight of health and safety
- Allocation of lone worker safety devices
- Customer Services
The Customer Service Team's (CST) role is to be the first point of contact for all our customers and to resolve as much as possible at that stage. We aim to be as knowledgeable as we can to give our customers the best possible service. We demonstrate our values in everything we do and are passionate about our role. We make sure that we spend time on continuous learning so that we can adapt to the challenging and changing environment in which we work.
The team needs a wide range of knowledge to assist customers and staff with a range of enquiries and requests which can come in via various methods including calls, emails, text messages, self-service portal and social media.
We deal with an average of 600 interactions a day such as:- Raising emergency and routine repairs, using their questioning and listening skills to diagnose the repair and raise to the correct trade and level of urgency.
- Taking rent payments, ordering payments cards, checking rent balances, and providing rent statements.
- Dealing with first contact from customers about anti-social behaviour, domestic violence, and safeguarding and raising cases to the relevant teams.
- Raising jobs for the estate rangers for issues such as fly tipping, issues in the communal areas etc.
- Taking calls regarding notification of death, enquiries on the gateway, booking electrical checks for mutuals exchanges.
- Answering queries around planned works, such as new kitchens.
- Carrying out boundary checks for fencing.
- Strategy & Customer Experience
Meet the team responsible for measuring and improving the customer experience at Eastlight.
We're responsible for measuring and improving the customer experience at Eastlight. We do this by responding to complaints, carrying out surveys to gather the views of our customers, and analysing all the data we collect to understand what's working well and what isn't, so we can identify improvements.
Our role includes:- Responding to Stage 1 and Stage 2 complaints.
- Delivering satisfaction surveys.
- Delivering additional surveys to help Eastlight understand our customers.
- Ensuring negative feedback from surveys is addressed.
- Learning from feedback and complaints to identify service improvements.
- Governance
Welcome to the Governance Team at Eastlight Community Homes, where we uphold the highest standards of accountability, transparency and ethical governance practices.
As the Governance Team, our primary responsibility is to ensure that Eastlight Community Homes operates with integrity and in compliance with legal and regulatory requirements. We oversee the governance framework, policies and procedures that guide our organisation's decision-making processes.
We are committed to promoting good governance practices that safeguard the interests of our residents, stakeholders and the broader community. Our team works diligently to maintain effective communication channels between the Board of Directors, executive management, and stakeholders, building trust and accountability.
In particular we focus on:- Policy Development: Developing and implementing governance policies and procedures to uphold organisational integrity.
- Risk Management: Identifying and mitigating risks to protect the organisation's assets and reputation.
- Compliance Oversight: Ensuring adherence to legal and regulatory requirements across all operational areas.
- Board Support: Providing support and guidance to the Board of Directors to facilitate informed decision-making.
